■■■■Some Consular Thoughts From a Former And Seasoned CG : ■I am a firm believer in the benefits of welcoming legitimate travelers to the United States – tourists, students, business people, entertainers, ■ I truly believe the best advertisement for America is America. ■I have worked with immigration attorneys that have devoted their professional lives to acquiring the skills and knowledge that make them effective representatives for their clients. I like to think that those individuals have enabled me to see that we are all working toward the same goal. ■Each officer receives weeks of extensive training on immigration law, visa classifications, and interviewing techniques before heading out into the field. ■Respect for colleagues and customers is part of formalized DOS policy. ■”Nothing ever makes me cringe more than overhearing a colleague in an adjoining visa interview window, in the process of refusing a visa applicant, utterly denigrate and devalue the life of that applicant. It’s disappointing enough to have an application of any sort denied; it’s downright crushing to have someone tell you your job is a joke, you lack personal relationships strong enough to compel you to come back, and everything you’ve worked so hard for is singularly unimpressive to the nameless bureaucrat summarily dismissing your request for a visa.” ■ a good ACS officer will always take a virgin (in this sense) ELO along to identify a dead American, so that the ELO can go sit on the curb outside if he or she begins to feel queasy. An ELO should never have to identify the dead for the first time alone, and an LES, however experienced and strong, can’t substitute for an official American. Take a deep breath, smile, and think, “Poor guy. What a shame.” It helps a lot. @ Julie A. Ruterbories former CG/ CAVO http://global.unc.edu/news/julie-ruterbories-diplomat-in-residence/

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